Privacy Policy

1. Who We Are

AWJ Digital Media ("we", "us", "our") is an AI automation agency. Our principal place of business is Centenary Plaza, 18 Holiday Street, Birmingham, B1 1TS, United Kingdom. We also operate in the United States (San Francisco, CA), UAE, and Australia.

For data protection purposes, AWJ Digital Media is the data controller for personal data collected through this website and our services. Contact us at: info@awjdigitalmedia.com

2. What Personal Data We Collect

Data you provide directly:

• Name, email address, phone number, and business name when you contact us or request a quote
• Project details and business information you share during consultations
• Payment information (processed by third-party payment processors — we do not store card details)
• Communications including emails, WhatsApp messages, and form submissions

Data collected automatically:

• IP address, browser type, and device information
• Pages visited, time on site, and referring URLs
• Cookie data (see Section 7)

3. How We Use Your Data

We use your personal data for the following purposes:

• Service delivery: To provide the services you have requested and fulfil our contractual obligations
• Communication: To respond to enquiries, send quotes, and provide project updates
• Marketing: To send marketing communications where you have consented or where we have a legitimate interest
• Legal compliance: To comply with applicable laws and regulations
• Business improvement: To analyse and improve our website and services

4. Legal Basis for Processing (UK GDPR)

• Contract performance: Processing necessary to fulfil a contract with you
• Legitimate interests: Sending marketing to existing clients and prospects who have enquired
• Consent: Where you have explicitly opted in to marketing communications
• Legal obligation: Where we are required to process data by law

5. Your Rights

Under UK GDPR (and equivalent regulations in other jurisdictions we serve), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request erasure of your personal data ("right to be forgotten")
• Object to processing or request restriction of processing
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at info@awjdigitalmedia.com. We will respond within 30 days.

For US residents (California): You have additional rights under the CCPA, including the right to know what personal information is collected, the right to opt out of sale (we do not sell personal data), and the right to non-discrimination for exercising your rights.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically:

• Enquiry and contact data: 3 years from last contact
• Client project data: 7 years (legal/financial record requirements)
• Marketing preferences: Until you withdraw consent or unsubscribe

7. Cookies

Our website uses cookies to improve your experience. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Google Analytics (anonymised) to understand how visitors use our site
• Preference cookies: To remember your theme choice and similar preferences

You can manage cookie preferences through your browser settings at any time.

8. Third-Party Services

We use trusted third-party services to operate our business, including Google Analytics, email marketing platforms, and payment processors. These services have their own privacy policies and are selected for their GDPR compliance.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

9. International Data Transfers

As we operate globally, your data may be processed in countries outside the UK or EU. Where we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify existing clients of material changes by email. The "Last updated" date at the top of this page reflects the most recent version.

11. Contact and Complaints

For privacy-related queries: info@awjdigitalmedia.com

If you are unhappy with how we have handled your data, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk, or to your local data protection authority.